For several years, once in six months on average, we in LangLion have been sharing an anonymous survey through the system with our users – administrators and teachers. In line with the article titled: How to survey customer satisfaction using a single indicator? for this survey we have been using the NPS – Net Promoter Score – indicator. In January, we shared the survey yet another time and now the time has come to recapitulate it.
For the first time, we decided to publish its results, but we have a good reason to do so. Average score among system administrators is 7.55, while NPS indicators is 26, which is a truly good result according to classification (results may fluctuate between -100 and +100, and a good score is one in the 0-50 range, excellent score is in the 50-70 range, and a world class score is one above 70). We work all the time on improvements of system’s quality to keep making the use of LangLion even more satisfying and effective for our customers from day to day. We are happy you appreciate this and we are overjoyed by the fact that with each performed survey the results get better and better. But we are making continuous efforts to go to the next level 💪
The survey also provides an option to leave your comment. Believe me, they do not sink into oblivion. We read them on ongoing basis and if you wish to share with us any reflections about LangLion, this is the perfect place to do so.
Before we proceed to dispelling the doubts indicated in the surveys, we wish to thank you cordially for each warm word. Most frequently, you pointed to:
- reliable technical help
- usefulness and functionality of the system
- friendly interface
But there was also my favourite comment – that LangLion is lit 🧡
Nevertheless, the surveys contained some opinions that made me write this article and ones we decided to address:
1. Sending e-mail messages by teachers to students
Presently there is no such functionality and we are not planning to introduce it. But we found an intermediate solution, over which you as school owners have much greater control. We mentioned it in the autumn update entry: Time for changes! Autumn updates at the LangLion platform
After the introduced changes, email notification on receipt of a new message is generated with a direct link to specific message, which upon clicking will automatically log a student in (and also a parent and company) to the system. Owing to this functionality, one can reply to a message immediately, and also go to other tabs. A link with direct login token is active for a week.
2. The option to configure days off
Such option has been present in the system almost since the first day of its functioning, i.e. for 7 years! But there is no better place to read about it than the help page (which some of our customers seem not to have heard about):
3. Spell checker in E-Register
Presently, indeed there is no spell checker, but this functionality is problematic as frequently the language of the entered text is not the same as the language of the browser. Nevertheless, I may wholeheartedly recommend to you a browser plugin supplementing the said option, named LanguageTool. You may upload it both to Google Chrome and Mozilla Firefox browsers and it is capable of checking spelling in 27 languages.
4. Assigning weights to scores
The situation is similar to that related to configuration of days off. The function is in place, works and is doing well 🙂 I am also referring you to the guide: http://help.langlion.com/en/system-guide/e-gradebook/grades/
5. Graphics, counter-intuitive layout
Among opinions that the system is intuitive and easy-to-use on daily basis, an opinion emerged that it could be better. We certainly understand this, we do our best to make the system more and more accessible, and we will soon have a surprise for you, one we have been intensively working on for a really long time 🙂 Stay tuned!!!
6. Too few / too many configuration options
We understand that each school is different and also LangLion is certainly not for everyone. This is why we also provide you with an opportunity to meet us, test the system, to see if it is what you expected and whether LangLion is going to solve your daily gripes. Additionally, most settings can be freely defined by the school (although, we pre-define basic settings to provide an easy start). But we are unable to match them to each specifics. However, I believe sometimes it is worthwhile to change certain mechanisms and procedures in order to improve the efficiency and automate a given process.
7. Lack of Platform’s development
In each quarter we introduce 5-10 significant changes in system’s functioning, so objectively I cannot agree with a thesis that nothing changes in LangLion and that the system is not being upgraded. We inform about each change by e-mail, at our blog under appropriate tag: http://blog.langlion.com/en/category/news/ , and in social media: Facebook, Instagram, LinkedIn, and Twitter. But, if for any reason you do not receive information about changes, please sign up for our newsletter.
I encourage you to view just a few recent entries and check whether some functions can be of use in your school.
8. Last but not least – PRICE
One comment in a survey expressed doubt related to rationale behind prices growing with rising number of students. When we launched operations of LangLion we decided such a settlement model would be simply the fairest one – both smaller and bigger school can afford to implement a modern tool for daily work, and we will be able to calculate more precisely the system’s maintenance costs.
Certainly, as the customer base grow, the price for the system rises but not in a linear manner. In practice, with each new customer the price per students goes down, and a school with 600 active students does not pay twice as much as a twice smaller school. We believe schools with LangLion have an easier development and business scaling path with automation of many processes supported by LangLion. Nothing gives us more joy than a WIN-WIN relationship 🙂
The aforementioned 8 points are luckily one-off opinions, but they were a food for thought for us and made us wonder whether you need greater interaction with us. If you have any questions, please leave them in comments and we are going to answer them in the next article of the series.
Thank you for being with us!