{"id":9483,"date":"2018-08-30T12:26:39","date_gmt":"2018-08-30T11:26:39","guid":{"rendered":"https:\/\/blog.langlion.com\/pl\/?p=9483"},"modified":"2018-08-30T12:59:09","modified_gmt":"2018-08-30T11:59:09","slug":"czy-klient-ma-zawsze-racje","status":"publish","type":"post","link":"https:\/\/blog.langlion.com\/pl\/czy-klient-ma-zawsze-racje\/","title":{"rendered":"Materia\u0142y z 2. Konferencji sPASE for Customer Service &#8211; Czy klient ma zawsze racj\u0119?"},"content":{"rendered":"<p><a href=\"https:\/\/blog.langlion.com\/pl\/wp-content\/uploads\/2018\/08\/kaboompics_Young-woman-talking-on-cell-phone.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9484 size-full aligncenter\" src=\"https:\/\/blog.langlion.com\/pl\/wp-content\/uploads\/2018\/08\/kaboompics_Young-woman-talking-on-cell-phone-e1535626997778.jpg\" alt=\"\" width=\"960\" height=\"640\" \/><\/a><\/p>\n<p>Wczoraj mieli\u015bmy przyjemno\u015b\u0107 by\u0107 go\u015bciem Stowarzyszenia PASE na drugiej ju\u017c <strong>Konferencji sPASE for Customer Service<\/strong>. Anna \u0106wikli\u0144ska pochyli\u0142a si\u0119 nad tematem <strong>reklamacji w szko\u0142ach j\u0119zykowych<\/strong>. Podczas sesji opowiedzia\u0142a o tym:<\/p>\n<ul>\n<li>jakie s\u0105 najcz\u0119stsze przyczyny reklamacji w szko\u0142ach j\u0119zykowych<\/li>\n<li>jak komunikowane s\u0105 te same problemy przez r\u00f3\u017cnych klient\u00f3w<\/li>\n<li>jak najskuteczniej reagowa\u0107 na reklamacje w zale\u017cno\u015bci od typu osobowo\u015bci klienta<\/li>\n<li>jakie dzia\u0142ania nale\u017cy podj\u0105\u0107, aby skutecznie rozpatrywa\u0107 reklamacje<\/li>\n<li>co robi\u0107, je\u015bli klient nie ma racji<\/li>\n<li>jak zachowywa\u0107 si\u0119 w przypadku reklamacji zamieszczanych w social mediach<\/li>\n<\/ul>\n<p>Serdecznie zach\u0119camy do zapoznania si\u0119 z materia\u0142ami i w razie jakichkolwiek pyta\u0144 jeste\u015bmy do dyspozycji \ud83d\ude42<br \/>\n<\/p>\n<p><a href=\"https:\/\/blog.langlion.com\/pl\/wp-content\/uploads\/2018\/08\/LRM_EXPORT_20180829_123440.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9486 size-full aligncenter\" src=\"https:\/\/blog.langlion.com\/pl\/wp-content\/uploads\/2018\/08\/LRM_EXPORT_20180829_123440-e1535627723297.jpg\" alt=\"\" width=\"960\" height=\"720\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wczoraj mieli\u015bmy przyjemno\u015b\u0107 by\u0107 go\u015bciem Stowarzyszenia PASE na drugiej ju\u017c Konferencji sPASE for Customer Service. Anna \u0106wikli\u0144ska pochyli\u0142a si\u0119 nad [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","footnotes":""},"categories":[35,34],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.langlion.com\/pl\/wp-json\/wp\/v2\/posts\/9483"}],"collection":[{"href":"https:\/\/blog.langlion.com\/pl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.langlion.com\/pl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.langlion.com\/pl\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.langlion.com\/pl\/wp-json\/wp\/v2\/comments?post=9483"}],"version-history":[{"count":16,"href":"https:\/\/blog.langlion.com\/pl\/wp-json\/wp\/v2\/posts\/9483\/revisions"}],"predecessor-version":[{"id":9503,"href":"https:\/\/blog.langlion.com\/pl\/wp-json\/wp\/v2\/posts\/9483\/revisions\/9503"}],"wp:attachment":[{"href":"https:\/\/blog.langlion.com\/pl\/wp-json\/wp\/v2\/media?parent=9483"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.langlion.com\/pl\/wp-json\/wp\/v2\/categories?post=9483"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.langlion.com\/pl\/wp-json\/wp\/v2\/tags?post=9483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}